The state of the conversational AI market: current trends, challenges, and future roadmap

How do you scale up efforts in infusing AI into every customer interaction in a fast and non-intrusive manner?

To say last year was a game changer for business is something of an understatement. Companies were forced to change processes, functions, and offerings on the fly, bringing new digital capabilities online and enhancing the ones they had. These activities in many cases served as a trigger point for the application of AI and automation, with companies investing in these technologies for the very first time.

Conversational AI adoption is accelerating across enterprises. What are some of the key trends and challenges facing companies that want to adopt and deploy these kinds of new technologies, including AI, intelligent automation, and hyper-automation? For any successful implementation of an AI-infused customer experiences roadmap, customers need not only to answer the right questions, set goals but also to create a prioritization roadmap in place. With this approach, companies can avoid any pitfalls and setbacks, and ensure a more holistic approach to enhancing all customer service operations.


Join us for an insightful and interactive webinar
Wednesday, May 12, 2021
1-2 PM ET / 5-6 PM GMT

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Highlights include:
  • Top Conversational AI trends and challenges for 2021 & beyond; Ian Jacobs
  • Fireside Chat: Roadmap towards AI-infused customer experiences; Panelist - Ian Jacobs and Chetan Dube; moderated by Ankor Rai
    • How to build the first stages of your AI-infused customer experiences journey amidst current and competing priorities
    • Why should you think beyond standalone automation and build the holistic customer service operations by asking yourself the right questions
    • Understand how early adopters should focus on the right priorities and KPIs to kick-start their AI journeys


Ian-Jacob-1                                  Chetan                              Ankor Rai Headshot-1

Ian Jacobs                                              Chetan Dube                                     Ankor Rai
Principal Analyst, Forrester               Founder and CEO, Amelia             Chief Digital Officer, EXL                                                                                                                                                                          

linkedin-icon-3-1                                             linkedin-icon-3-1                                         linkedin-icon

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