EXL named a Leader in Everest Group PEAK Matrix™

EXL has been named as a Leader for the fifth consecutive year in the “Everest Group PEAK MatrixTM Assessment 2019 for Property & Casualty (P&C) Insurance BPO,” as well as Star Performer status for the third time in the past four years.

“EXL has successfully achieved double digit revenue growth in P&C Insurance BPO through new client wins – especially in the regions of North America and Asia Pacific - as well as growth in process transformation consulting and analytics review,” said Skand Bhargava, Practice Director, Everest Group. “The company has also rightly aligned itself with the market dynamics toward digital transformation and has developed solutions leveraging multiple technologies across the P&C value chain.”

Key EXL strengths cited by Everest Group in the report include:

  • Consistent growth across revenue, clients and FTEs
  • Coverage across the client spectrum and P&C value chain in major markets such as North America, UK, Europe and Asia-Pac
  • Digital capabilities including digital customer acquisition, analytics and robotics embedded in processes across claims, policy servicing and new business management