EXL Achieves Leader and Star Performer Designations in Everest Group PEAK Matrix® Assessment 2020 for Property and Casualty Insurance BPO

EXL has achieved placement as a Leader and Star Performer in the “Everest Group PEAK Matrix® Assessment 2020 for P&C Insurance BPO” and the top-most spot for market impact.

“EXL has boosted its digital game by investing in sophisticated digital technologies such as advanced analytics and intelligent automation and developing vertical-specific productized offerings,” stated Skand Bhargava, Practice Director, Everest Group. “Its ability to handle domain-intensive processes such as such as subrogation, actuarial, and underwriting has enabled growth opportunities in complex product lines such as workers’ compensation.”

Key EXL strengths cited by Everest Group in the report include:

  • Go-to-market strategy centered around leveraging a combination of domain expertise and digital offerings to drive digital-led operational optimization

  • Increased focus on digital technologies such as advanced analytics and intelligent automation to develop vertical specific productized offerings

  • Presence across the P&C value chain to handle domain-intensive processes