Utilities: Responding to Customer Expectations, Cost Imperatives


Digital transformation is one of the most pressing priorities for companies in every industry. However, many organizations find a gap between their expectations for digital initiatives and the outcomes they produce.

EXL partnered with Harvard Business Review Analytics Services to dive deep into the ways businesses approach transformation today. In Utilities sector, leading focus area of digital transformation last year was predictive analysis. “Connecting people, machine and data” is the top digital characteristic as per 77% respondents. To know more about this, download the Utilities report to find out the areas where companies are focusing their digital efforts, most common reasons for failure, and the strategies digital leaders are using to produce real results.