Banking & Financial Services: Setting the Standard for Customer Engagement


Digital transformation is one of the most pressing priorities for companies in every industry. However, many organizations find a gap between their expectations for digital initiatives and the outcomes they produce.

EXL partnered with Harvard Business Review Analytics Services to dive deep into the ways businesses approach transformation today. Do you know in banking industry, 64% respondent’s leading focus area of digital transformation last year was automating their back-office operations and 32% have already implemented some degree of RPA. Download the Banking & Financial Services report to find out the areas where companies are focusing their digital efforts, most common reasons for failure, and the strategies digital leaders are using to produce real results.