Using Chatbots to Enrich Client Experiences
Chatbots are being used successfully across various industries and a few of them have the ability to function as personal assistants. Communicating with these bots have become an everyday affair, thus making customers more accepting to their use in their lives.
EXL’s white paper will help you learn about:
- Using chatbots to automate and enrich customer interactions
- Preventing chatbots from ruining user experience
- Best practices for building chatbots
A company needs to have a digital strategy and plan to integrate chatbots within their existing operations. While designing a good chatbot may seem like a daunting task, reading EXL’s white paper “Using Chatbots to Enrich Client Experiences” will help you discover the best practices that simplify the overall process.