Moving Insurance BPO into the As-a-Service Economy

A Research Report by HfS Research, sponsored by EXL


Insurance BPO delivery continues to evolve. Insurers are increasingly looking to incorporate automation and Business Process as-a-Service (BPaaS) delivery for many reasons: more variable cost structures, access to best-in-class technology, and faster routes to change.

BPO in the insurance industry today requires a focus on strategic operations management beyond transactional back-office processing. With EXL's sponsorship, HfS Research surveyed the industry to explore how insurance BPO is changing to meet their needs.

Download your copy of the report to learn about:

  • The four key forces moving insurance toward an as-a-service economy
  • The areas of insurance operations that benefit most from platform-based delivery
  • How embedding digital (automation, social, and mobile) can impact core business functions
  • Buyers' expectations of providers around advanced analytics and embedded reporting capabilities

Change is coming. Download your complimentary report today to find out how and why BPaaS has the ability to transform insurance BPO.