Digital's last mile - the human touch
In digital transformation initiatives, the last mile is the human touch needed to take a process from end to end and drive beneficial consumer behaviors. When employed well, it can help produce ideal customer outcomes and experiences, and creates value. Ensuring the right execution of this last mile is a crucial step of adopting digital processes.
Download EXL’s white paper to learn:
- How to apply design thinking for mapping out digital initiatives
- The importance of an omnichannel experience in providing positive customer experiences
- Ways that the last mile can help produce better consumer behaviors and meets their expectations
Without successfully implementing last mile approaches, digital transformation will remain a challenge for most companies. Find out how digital techniques can help build strong customer relationships in Digital’s last mile – the human touch.