digital customer centricity: a requirement for utilities
Digital technology has changed customer expectations for interacting with utilities providers. In order to provide positive customer service experiences, companies must begin changing how they interact with consumers.
Download EXL’s white paper to learn:
- Customer expectations for how they interact with utilities companies over digital platforms
- Techniques and technology to turn these interactions into data that can be used to drive improvements
- How to equip customer service representatives with the tools needed to deliver personalized service
Utilities companies must adapt to the needs of digital-minded customers in order to stay competitive. Learn how to do that by downloading Digital Customer Centricity: a requirement for utilities today.