EXL Blog

Matching Project Manager Leadership with a Digital Transformation Project

Posted by Tim Christensen on Jan 16, 2017 6:51:00 PM


Matching PM Leadership with a Digital Transformation Project
It’s the first game of the 1988 World Series between the L.A. Dodgers and Oakland Athletics. In the bottom of the ninth with two outs, the count on Kirk Gibson is three balls, two strikes. The Dodgers are down by one run, a Gibson base hit ties the game. Ace closer Dennis Eckersley throws a back door slider – and Gibson nails a game winning walk-off home run. Dodger manager Tommy Lasorda called Gibson into the game from the clubhouse. Gibson wasn’t expected to play.

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Figuring out the jigsaw

Posted by Gaurav Vatsa on Dec 19, 2016 6:00:00 PM

How the scramble for data scientists drives innovation in talent management

Sexiest job of the 21st century

Organizations are looking to overcome a stagnating business environment and stifling competition by leveraging big data and analytics to drive growth, sustain margins and develop new products. This has led to an unprecedented demand for data scientists, the "sexiest job of the 21st century” according to the Harvard Business Review. More recently, Glassdoor named it the "best job of the year" for 2016.

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When Using Personal Data, Remember that Customers Hate Surprises

Posted by Chris Garber on Dec 8, 2016 7:00:00 PM

The buzz surrounding Big Data and predictive analytics centers around how these tools can enhance customer experiences. What doesn’t get mentioned as often is the fact that these technologies can just as easily drive customers away. When it comes to personal data, just because you can use it doesn’t mean you should.

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Topics: Analytics, Customer Experience

For healthcare marketing success, explore data’s potential

Posted by Lisa Chancellor on Dec 1, 2016 9:02:13 AM

As healthcare shifts from volume to value based care, analytics can benefit any health system striving for value-driven outcomes. The foundation of any analytical intervention lies in constantly improving data-driven evidence. Integrating and utilizing multiple data assets can offer deep analytical insights enabling value-based outcomes. 

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Topics: Analytics, Healthcare

How can design thinking benefit health plan CMOs?

Posted by Dr. Gerald Osband on Nov 29, 2016 8:00:00 AM

Design thinking: A new way to improve healthcare

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Topics: Healthcare, CMO, Design thinking, Care management

The three focuses of next-gen utilities

Posted by Sumit Taneja on Nov 21, 2016 6:00:00 PM
Technology is changing the face of every industry, bringing new challenges and opportunities. The situation for utilities is no different. Energy and utilities suppliers can now monitor and control grid operations at both the transmission and distribution levels. Customers have begun focusing online interaction and adopting new technologies such as the Internet of Things, solar panels and electric vehicles.

In light of these changes, utilities must transform their business models to keep pace with fast-moving technological trends. In order to maintain competitive, it is no longer enough to simply cut costs and comply with industry regulations. Utility and energy providers must become next-gen, embracing three essential areas:

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Topics: Utilities, Customer Centricity, Ancillary Services, Digital operations

Reducing ticket scalping using analytics

Posted by Asad Ali on Nov 15, 2016 6:01:00 PM

The live entertainment industry is increasingly plagued by scalpers. Scalpers now regularly buy tickets at face value and then sell them on reseller websites (like StubHub and TicketsNow) with huge markups ranging from 3X – 10X.

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Topics: Analytics, Credit card issuers, Fraud

Advanced medicine and technology are disrupting the insurance industry

Posted by Ashish Makhijani on Nov 10, 2016 6:30:00 PM

In any industry, technological advances offer huge opportunities that can level the playing field for new entrants. At the same time, if established players fail to adapt to these changes, technology can be a huge threat. Insurers have been reluctant to invest in new technology, relying on practices such as personal contacts and agent networks for selling their plans. This has caused them to fall behind in the technological race.

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Topics: Risk, Insurance, Disruption, Technology

How Will Insurers Drive Business After Driverless Cars?

Posted by Yasir Andrabi on Nov 7, 2016 6:44:00 PM

Conversations about how driverless cars will affect insurers are popping up more and more these days.

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HfS Buyers Summit: Automation Trends and Approaches

Posted by Chris Garber on Oct 20, 2016 6:30:00 PM

Several weeks back I attended the HfS Buyers Summit, titled Cognition, in New York.  Simply put, the focus of the conference was to look at different trends and approaches towards automation in the services industry.  One thing was crystal clear: The vast majority of companies expect digital and automation to have a major impact on their business.  As noted in the 2016 Intelligent Operations Study by HfS, over 70% of all service buyers agreed that digital, cognitive, and intelligent automation will play a large role in their future operations and strategies.

So, we know that that intelligent automation is coming, but how does a firm implement it to reap the benefits?  Let’s first take a look at how the automation continuum is typically visualized.

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Topics: Robotics, Automation, Artificial Intelligence