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Matching Project Manager Leadership with a Digital Transformation Project

[fa icon="calendar'] Jan 16, 2017 6:51:00 PM / by Tim Christensen

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Matching PM Leadership with a Digital Transformation Project
It’s the first game of the 1988 World Series between the L.A. Dodgers and Oakland Athletics. In the bottom of the ninth with two outs, the count on Kirk Gibson is three balls, two strikes. The Dodgers are down by one run, a Gibson base hit ties the game. Ace closer Dennis Eckersley throws a back door slider – and Gibson nails a game winning walk-off home run. Dodger manager Tommy Lasorda called Gibson into the game from the clubhouse. Gibson wasn’t expected to play.

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Figuring out the jigsaw

[fa icon="calendar'] Dec 19, 2016 6:00:00 PM / by Gaurav Vatsa

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How the scramble for data scientists drives innovation in talent management

Sexiest job of the 21st century

Organizations are looking to overcome a stagnating business environment and stifling competition by leveraging big data and analytics to drive growth, sustain margins and develop new products. This has led to an unprecedented demand for data scientists, the "sexiest job of the 21st century” according to the Harvard Business Review. More recently, Glassdoor named it the "best job of the year" for 2016.

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When Using Personal Data, Remember that Customers Hate Surprises

[fa icon="calendar'] Dec 8, 2016 7:00:00 PM / by Chris Garber posted in Analytics, Customer Experience

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The buzz surrounding Big Data and predictive analytics centers around how these tools can enhance customer experiences. What doesn’t get mentioned as often is the fact that these technologies can just as easily drive customers away. When it comes to personal data, just because you can use it doesn’t mean you should.

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For healthcare marketing success, explore data’s potential

[fa icon="calendar'] Dec 1, 2016 9:02:13 AM / by Lisa Chancellor posted in Analytics, Healthcare

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As healthcare shifts from volume to value based care, analytics can benefit any health system striving for value-driven outcomes. The foundation of any analytical intervention lies in constantly improving data-driven evidence. Integrating and utilizing multiple data assets can offer deep analytical insights enabling value-based outcomes. 

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How can design thinking benefit health plan CMOs?

[fa icon="calendar'] Nov 29, 2016 8:00:00 AM / by Dr. Gerald Osband posted in Healthcare, CMO, Design thinking, Care management

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Design thinking: A new way to improve healthcare

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The three focuses of next-gen utilities

[fa icon="calendar'] Nov 21, 2016 6:00:00 PM / by Sumit Taneja posted in Utilities, Customer Centricity, Ancillary Services, Digital operations

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Technology is changing the face of every industry, bringing new challenges and opportunities. The situation for utilities is no different. Energy and utilities suppliers can now monitor and control grid operations at both the transmission and distribution levels. Customers have begun focusing online interaction and adopting new technologies such as the Internet of Things, solar panels and electric vehicles.

In light of these changes, utilities must transform their business models to keep pace with fast-moving technological trends. In order to maintain competitive, it is no longer enough to simply cut costs and comply with industry regulations. Utility and energy providers must become next-gen, embracing three essential areas:

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Reducing ticket scalping using analytics

[fa icon="calendar'] Nov 15, 2016 6:01:00 PM / by Asad Ali posted in Analytics, Credit card issuers, Fraud

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The live entertainment industry is increasingly plagued by scalpers. Scalpers now regularly buy tickets at face value and then sell them on reseller websites (like StubHub and TicketsNow) with huge markups ranging from 3X – 10X.

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Advanced medicine and technology are disrupting the insurance industry

[fa icon="calendar'] Nov 10, 2016 6:30:00 PM / by Ashish Makhijani posted in Risk, Insurance, Disruption, Technology

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In any industry, technological advances offer huge opportunities that can level the playing field for new entrants. At the same time, if established players fail to adapt to these changes, technology can be a huge threat. Insurers have been reluctant to invest in new technology, relying on practices such as personal contacts and agent networks for selling their plans. This has caused them to fall behind in the technological race.

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How Will Insurers Drive Business After Driverless Cars?

[fa icon="calendar'] Nov 7, 2016 6:44:00 PM / by Yasir Andrabi

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Conversations about how driverless cars will affect insurers are popping up more and more these days.

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HfS Buyers Summit: Automation Trends and Approaches

[fa icon="calendar'] Oct 20, 2016 6:30:00 PM / by Chris Garber posted in Robotics, Automation, Artificial Intelligence

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Several weeks back I attended the HfS Buyers Summit, titled Cognition, in New York.  Simply put, the focus of the conference was to look at different trends and approaches towards automation in the services industry.  One thing was crystal clear: The vast majority of companies expect digital and automation to have a major impact on their business.  As noted in the 2016 Intelligent Operations Study by HfS, over 70% of all service buyers agreed that digital, cognitive, and intelligent automation will play a large role in their future operations and strategies.

So, we know that that intelligent automation is coming, but how does a firm implement it to reap the benefits?  Let’s first take a look at how the automation continuum is typically visualized.

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